Lyreco Sustainable Development Report 2019

NEW CSR STRATEGY

GOVERNANCE 2019 • HIGHLIGHTS

With 15 subsidiaries directly operating in 25 countries, 15 partners accom- panying us in 17 additional markets and a global supply chain, the interna- tional dimension of Lyreco’s business model requires a solid quality and environmental risk management system covering all our operations. Beyond our business operations, it is a vital necessity to protect one of our most important asset: namely, our reputation as a responsible partner, which is at the core of our relation of trust with all of our stakeholders.

Lyreco Risk Management process covers quality and environmental aspects. In 2019, in the context of the new CSR 2019 • 2024 strategy, Lyreco will extend the risk management process to new areas, such as: • Corruption • Social risks in our internal activities • Cyber-criminality This new project will capitalise on our current risk management methodology.

AUDIT CSR INTERNAL CONTROL PROCEDURES ETHICS 2 • PREVENTION

1 • IDENTIFICATION EVALUATION RISK ASSESSMENT SCALES RISK MATRIXES

QUALITY & ENVIRONMENTAL RISK MANAGEMENT PROCESS

LYRECO POLAND AWARDED AS A LEADER IN BUSINESS ETHICS — On November 28th, 2018. the Executive Club organised its «Responsible Business Awards» ceremony to honour companies who have achieved exceptional results in the domain of prosocial activities and CSR. Lyreco Poland was recognised among 120 of the biggest and most mature companies in Poland, such as Siemens, Unilever, PKO Bank, BASF, Schneider Electric, Bosch or ING.

3 • PROTECTION RISK TRANSFER POLICY CONCEPTION OF THE BCP CONCEPTION OF THE CRI- SIS MANAGEMENT SYSTEM

4• ACTION

REACTION ACTIVATION OF BCP (BUSINESS CONTINUITY PLAN) ACTIVATION ACTIVATION OF THE CRISIS MANAGEMENT SYSTEM

47 • CORPORATE SUSTAINABILITY REPORT 2019