Lyreco Sustainable Development Report 2019

NEW CSR STRATEGY

INTRODUCTION 6 GUIDING PRINCIPLES

A STRATEGY BASED ON THE LYRECO MATERIALITY MATRIX — When a significant change occurs in our company policy, it is important to include all of our stakeholders. By adopting the materiality matrix process (see p. 20 for detailed results), we engaged them in the definition of our CSR strategy and in our decision-making process. OVERVIEW OF THE SCHEME The priorities that appeared after using the materiality matrix are the basis of Lyreco new CSR strategy, which now includes six major principles.

ECONOMICS Create the greatest customer experience in an omnichannel environment

GOVERNANCE Conduct a risk and compliance manage- ment programme as an integrated part of CSR activities

ENVIRONMENT Act responsibly to minimise Lyreco’s envi- ronmental impacts across the entire value chain, from our suppliers to our customers

SUPPLY CHAIN Develop a preferred and responsible supply base that enhances Lyreco’s competitiveness and innovation, and the success of our customers

PEOPLE Offer the greatest employee experience

COMMUNITY Make Education the core of the Lyreco Charity Programme at global and local levels

43 • CORPORATE SUSTAINABILITY REPORT 2019