Lyreco Sustainable Development Report 2019

ECO FUTURE 2012 2018

SOCIAL TRAINING

CROSS TEAM OPEN DAYS AT LYRECO ITALY —

Lifelong learning is a strong conviction at Lyreco... We believe in a training policy tailored to the needs of our employees that meets our customers’ needs and the expectations of our markets. At all of our subsidiaries, we spread our culture of learning and continuous improvement to ensure that everyone has access to knowledge.

At Lyreco Italy, employees have the opportunity to register for the Open Days. During this event, a specific department presents itself to other colleagues in the company. This helps people open their minds and improve their knowledge about the company’s projects, processes and strategies. Expertise derives from a dynamic training policy, in line with the evolution of our mar-

kets. In this context, every week Lyreco Italy employees have access to a video training dedicated to the Industrial world (hygiene or PPE) on the Office 365 video app. KEY FIGURES 87% OF ALL ITALY EMPLOYEES PARTICIPATED IN A TRAINING SESSION IN 2018 HOURS OF TRAINING PER EMPLOYEE IN 2019: 16

A SALES FORCES TRAINING JOURNEY AT LYRECO SPAIN —

— Middle Management Programme based on the «ADKAR ® Model» (Awareness Desire Knowledge Ability Reinforce- ment), Agile Management and Project Management — Transformation to improve new compe- tences for all the staff — English training for the entire staff — Supply Chain Programme to support teams in their new roles — LinkedIn learning for the entire staff The objective is to integrate new sales methods and improve the staff’s long-term trusted and professional relationships with customers.

In order to enhance customer satisfaction in the SMB market in Spain, Iberia has developed a training journey for its sales forces based on: Consultative Sales Programme for Cor- porate to develop new competences in Key and Strategic Account Manage- ment. — Transformation of the Account Sales Manager role in order to reinforce the new business model — New role for reps and new visits — Inside Sales Programme to improve hunter skills — Onboarding programme for new hires — Specific programme to support the marketing team in its new role as Cate- gory Manager — Leadership Development Programme for new managers — Team coaching for SMB to build a high performance team

KEY FIGURES AVERAGE TRAINING INVESTMENT PER PERSON: €363 HOURS OF TRAINING PER EMPLOYEE IN 2019: 20

38 • CORPORATE SUSTAINABILITY REPORT 2019

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