Lyreco Sustainable Development Report 2019

CONTENTS

NEW CSR STRATEGY 2019-2024 .42 6 guiding principles .43 Economics .44 Building an omnichannel customer experience .45 Governance .46 Risk management process .47 Environment .48 EU Product Environmental Footprint .49 Supply chain .51 Vigilance plan .52 People .53 Developing talents .54 Community .56 Lyreco For Education Cambodia 2019 • 2022 .57

ECO FUTURE 2012 • 2018 STRATEGY .21 Introduction .22 Results overview .23 Environment .24

CSR VISION & GOVERNANCE .05 Lyreco at a glance .06

Responsible partner wherever we operate .07 Fostering responsibility in the workplace .08 An integrated sustainable customer journey .09

Green products .25 Waste recycling .28 CO 2 emissions .29 Economics .31

Invest, grow and innovate .10 Global compact commitment .11 Sustainable Development Goals .12 Certifications .14 An integrated management system .16 Stakeholder’s voice .18 Materiality matrix .20

Supplier sustainability performance .32 Factory audits & supplier assessments .33 Social .34 Working conditions .35 Training .38 Lyreco For Education Togo and Madagascar .39 Local charity commitments actions .41

05

VISION & GOVERNANCE

52

NEW CSR STRATEGY

08

42

34

48

ECO FUTURE

11

09

21

40