Lyreco Sustainable Development Report 2019

ECO FUTURE 2012 2018

ENVIRONMENT CO 2 EMISSIONS

CO 2

EMISSIONS REDUCTION 2012•2018 vs 2010

-1.82%

Reduction of stuffing box material — Use of resource-conserving materials — Reuse of cardboard boxes PACKAGING

One-stop solution: one delivery Optimisation of order behaviours — Hybrid and electric fleet: 170 eco-friendly cars in 2018 — Recycling: capsules, PET (plastic), toner cartridges, battery, ink cartridges, etc. — Customer visit planning: minimising travel distances — Eco-drive behaviors — Dematerialisation & E-invoicing: more than 3,000,000 e-invoices issued in 2018 — Development of video conferencing Less transport kilometers thanks to opti- mised tour planning — E-Rickshaw delivery in Switzerland — EcoDrive driver training — Green fleet: 108 eco-friendly vans (elec- tric, natural gas) in 2018 DELIVERY SALES & CUSTOMER SERVICE

Development of green product ranges — Consistent use of recycling paper for all printed material — Optimisation of package sizes MARKETING

-6.40%

-14%

-15.54%

-17%

-16.27% -18%

2012 2013 2014 2015 2016 2017 2018

Waste Management — Eco-friendly buildings — Picking-fault reduction process to limit ‘return deliveries’ — Stock/Replenishment management — If possible, merge order-requests to one order by the supplier — Near-zero backorder rate — Energy Saving programmes — Renewable energy sources — Vertical storage — Green printing — E-trading and dematerialisation of documents WAREHOUSE & OFFICES A FULL VALUE CHAIN APPROACH —

LYRECO RICKSHAWS: RESPONSIBLE IN THE CITY — Urban air pollution is a major issue all over the world. By equipping three Swiss cities (Zurich, Bern and Basel) with electric rickshaws, Lyreco Switzerland is actively involved in reducing CO 2 emissions in the city centres. This new Asian-inspired transportation has- several logistical advantages: in addition to a nearly zero carbon footprint, enables client deliveries in car-free areas and enriches the customer experience with an original touch. A SUCCESS STORY In 2018, the rickshaw electric fleet achie- ved impressive results: 47,321 DELIVERIES

E-BILLER INVOICES 2012•2018

3,218,329

2,743,006

1,976,909

1,132,904

90,098 PACKAGES DELIVERED 686,664 kg OF MERCHANDISE

359,446

170,311

33,026

2012 2013 2014 2015 2016 2017 2018

29 • CORPORATE SUSTAINABILITY REPORT 2019