Lyreco Sustainable Development Report 2019

CSR VISION & GOVERNANCE

WORKING TOGETHER for TOMORROW

HOW DO WE ENGAGE WITH OUR STAKEHOLDERS? — Engaging our stakeholders over the long-term in our Corporate Responsibility strategy and actions is essential to reach our sustainability goals and to support continuous improvement across all of our activities.

97 BRAND NAME PRODUCTS INTERNATIONAL SUPPLIERS International continuous improvement programme Suppliers’ Day and awards Purchasing policy

OUR CUSTOMERS Omni-channel Customer Service Satisfaction surveys

COMMUNITIES Lyreco For Education programme in partnership with NGOs Local communities programme Partnership with social entreprises

Thematic events and meetings Environmental calculation tools Sustainable days and Sustainability awards 9,500 EMPLOYEES Dialogues with social partners Annual performance reviews Internal, change and M&A communication CSR actions involvement Internal Opinion Barometer (IOB) for conti- nuous improvement International meetings with all subsidiaries

Code of Ethics Green products Sustainability due diligence

40 LYRECO OWN BRAND SUPPLIERS Sustainability audits Social audits Continuous improvement programme Code of Ethics OUR LOGISTICS PARTNERS & SUPPLIERS Co-development of low-emission projects Sustainability clauses in contracts

15 DISTRIBUTION PARTNERS Dedicated Lyreco coordinator CSR policy review Yearly progress monitoring

OUR KEY STAKEHOLDERS and the way we engage with them

INNOVATION ECOSYSTEM Hackathon Circular economy think tank MULTI-STAKEHOLDERS INITIATIVES Global compact membership Human Rights Club membership GOVERNMENTS & LEGAL AUTHORITIES Secretariat member to EU Product Environ- mental Footprint pilot phase

CERTIFICATION BODIES, ESG RATING AGENCIES Audits Assessments Ecovadis • BSCI • SEDEX

17 • CORPORATE SUSTAINABILITY REPORT 2019