Lyreco Sustainable Development Report 2019

CONCLUSION

A PATH FORWARD — With this new CSR strategy, Lyreco opens a new era in terms of sustainability and responsibility. Throughout the years, we have imple- mented concrete and tangible actions, praised by a wide range of CSR awards and third party assessments. We strive now to expand them by imple- menting dedicated guiding principles to key areas of our activities such as Supply Chain and Risk management. We will commit further to pursuing op- portunities offered by major trends such as Circular Economy and Smart Cities to improve further our footprint. And we will obviously keep on conti- nuously improving in domains deeply invested for many years such as Environ- ment and Contribution to the community. This new strategy is more than ever a shared journey in which our key stakehol- ders are strongly involved. Together with them, we are working to develop even more trustful relationship with our customers.

NEW CSR STRATEGY 2019 • 2024 —

KPI

KEY ACTIONS

Digital transformation Products & Services in line with new data management and usage

NPS approach and improvement Customer Service level

ECONOMICS

Greener Fleet/Buildings Waste Management

CO 2 Emissions Product Categories with EU PEF/ Circular Economy

Recycling Services to Customers EU PEF Development/Circular Economy BSA (Business Supplier Agreement) follow-up Supplier Sustainability Assessment Supplier Education and Awareness Internal Education and Awareness

ENVIRONMENT

Supplier Sustainability Score Awareness Actions & Programmes

SUPPLY CHAIN

Act for a respectful environment Equality & Diversity Effective Wellbeing at work

Recruiting time and turnover Absenteism (injuries, burnout)

PEOPLE

Risk Management organisation Risk Matrix Risk & Opportunities Training & Awareness

Areas covered with a Risk Management Approach

Nasser Kahil QSS Director, Lyreco Group

GOVERNANCE

Lyreco For Education funds Local Programmes

LFE fundraising operations Frame for local programmes

COMMUNITY

58 • CORPORATE SUSTAINABILITY REPORT 2019