Lyreco Sustainable Development Report 2019

CSR VISION & GOVERNANCE

MATERIALITY MATRIX

The strategic issues on which Lyreco focuses its corporate responsibility are based on the most relevant matters to stakeholders and the company itself. The fundamental environmental, social and economic challenges that are linked both to the way Lyreco manages its business and to the changes in our customers’ working environment have long been integrated into our sustainability strategy. These main issues are reflected in our 2012 • 2018 ECO FUTURE strategy and the related data monitored over the last 7 years (see p. 22 and 23 for data and key facts). In 2017, a materiality matrix involving our main stakeholders has raised additional challenges that have led us to extend our responsibility and sustainability commit- ments.

1. Customer satisfaction 2. Employee health and safety 3. Human Rights in the supply chain 4. Regulatory compliance 5. Ethical business practices 6. Product & service quality 7. Employee well-being 8. Environmental standards in the supply chain 9. Social standards in the supply chain 10. Human capital management 11. Customer partnership concerning on sustainability

1

2

34

6

IMPORTANCE TO THE SOCIETY

5

7

8

9

10

11

IMPORTANCE TO THE BUSINESS

11 SHARED PRIORITIES —

Based on these priorities, we have defined 6 guiding principles driving our new CSR strategy launched in January 2019.

11 priorities issues have been identified. They are the foundation of our new corpo- rate responsibility guiding principles and strategy that have become effective in Ja- nuary 2019 (see p. 42 New CSR strategy).

ECONOMICS Create the greatest customer experience in an omnichannel environment. ENVIRONMENT Act responsibly to minimize Lyreco’s environmental impacts, across the entire value chain, from our suppliers to our cus- tomers.

GOVERNANCE Conduct risk and compliance management programmes as an integrated part of our CSR activities. COMMUNITY Place education as the core of the Lyreco Charity Programme at the global and local levels.

PEOPLE Offer the greatest employee experience.

SUPPLY CHAIN Develop a preferred and

responsible supply base that en- hances Lyreco’s competitiveness and innovation, and bolsters the success of our customers.

20 • CORPORATE SUSTAINABILITY REPORT 2019